Claims Management
CLAIMS MANAGEMENT
Managing workers’ compensation claims is not an easy business. In many respects, our approach is similar to how customers address their residents' and patients' needs. They perform assessments, consult with physicians and the family, and design a plan that meets the needs of the client. In short, our customers have care plans for their residents and each claims professional has a care plan for an injured worker. If claims professionals understand the business of healthcare, they will see their jobs similar to the jobs of our clients. The stakes are as high for us as they are for you.
EARLY INTERVENTION
The result of a claim is often times a reflection of its beginning. Early intervention through prompt reporting, thorough investigation, and a managed return-to-work program reduces the duration and cost of claims. The Diamond claims professional also manages the return-to-work process beyond the release to modified duty, providing hands-on claims management until the employee has achieved maximum medical improvement.
THE RIGHT PEOPLE
A quote from the Diamond Insurance Company Commitment Statement best communicates our personnel standards: "There is no more important business process than the selection and retention of quality people. They create our brand in the marketplace knowing that their actions define who we are and how we are perceived." Great claims management requires talented people, so your people receive the care and attention they deserve.
SERVICE
Our ability to respond to your needs and communicate vital claims information in a timely and efficient manner is a cornerstone of our claims department. We look forward to the opportunity to exceed your expectations of top-notch customer service.
COST CONTROL
Diamond Insurance Company watches its claims with the care and attention deserving of the largest line item on the company’s income statement. That means your success is our success. Reducing claims costs is an attitude that starts at the top of the company, and our claims professionals embrace that attitude. The Diamond claims professional is a money manager treating your claims dollars as if it were their own money.